To develop an understanding of:

  1. The requirements of a ‘Quality System’ for obtaining quality certification.
  2. How to maintain the integrity of the quality system.
  3. How to progress to higher levels of quality.
Each course takes around ten hours of self-paced time. Included in the purchase price is up to two hours of one on one online coaching.


To be able to apply the principles for developing a quality system in a service environment.


As an outcome of completing this topic you will be able to:

  1. To develop an understanding of ISO 9000 STANDARDS.
  2. To identify the principle requirements of a quality system.
  3. To define the operational requirements for creating a quality system.
  4. To establish the processes for obtaining quality certification.
  5. To be able to maintain the integrity of the quality system.
  6. To analyse quality costs and costs of obtaining certification.
  7. Examine developments in benchmarking and best practices.

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$495.00 inc. GST