To analyse the concepts of a customer care program and how they are interpreted by organisations today.

Each course takes around ten hours of self-paced time. Included in the purchase price is up to two hours of one on one online coaching.

Objectives

As an outcome of completing this topic you will be able to:

  1. Defining customer care.
  2. Researching and analysing the market today.
  3. Understanding customer perceptions.
  4. Determining service standards and expectations.
  5. Planning and implementing a customer care philosophy.
  6. Examining customer care in action.

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$495.00 inc. GST