To analyse the concepts of a customer care program and how they are interpreted by organisations today.

Each course takes around ten hours of self-paced time. Included in the purchase price is up to two hours of one on one online coaching.


As an outcome of completing this topic you will be able to:

  1. Defining customer care.
  2. Researching and analysing the market today.
  3. Understanding customer perceptions.
  4. Determining service standards and expectations.
  5. Planning and implementing a customer care philosophy.
  6. Examining customer care in action.

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$495.00 inc. GST