To develop and understand the key issues in providing excellent customer service.
This module will also focus on acquiring the knowledge and skills for providing and promoting these attributes.
Each course takes around ten hours of self-paced time. Included in the purchase price is up to two hours of one on one online coaching.
Objectives
As an outcome of completing this topic you will be able to:
- Identify the factors impacting on the level of service provided to customers.
- Describe the relationship of an organisation’s culture in the service provided to customers.
- Describe the customer requirements for service.
- Developing a customer service philosophy.
- Understanding the customer environment.