To develop an understanding of workshop management, and the significance of this function to the overall performance of a service operation.
As an outcome of completing this topic you will be able to:
- To identify the processes involved in workshop repair.
- Explain the options available for workshop repair.
- Describe the quality measures required in the repair process.
- Explain the significance of ‘Electrostatic Discharge’ (ESD) in particular types of repair operations.